Privacy Policy

This Privacy Policy applies to Cool and Heat Air Conditioning ("we," "us," or "our"), a licensed and insured HVAC service company based in Davie, Florida, operating statewide across Florida. By using our website or contacting us for services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit a contact form or request a free estimate on our website
• Call us at (954) 278-4004 or 1-800-997-1095
• Use the HouseCall Pro chat or booking system on our site
• Schedule a service appointment online or by phone
• Sign up for a maintenance plan or financing through Wisetack

This information may include your name, address, phone number, email address, property details, and service history.

We also collect non-personal technical data automatically when you visit our website, including your browser type, pages visited, and approximate location — standard analytics data used to improve site performance.

2. How We Use Your Information

We use your information exclusively to:

• Schedule and confirm HVAC service appointments
• Provide free estimates and written service proposals
• Process payments and financing applications
• Send appointment reminders and follow-up communications
• Maintain your service history for warranty and maintenance tracking
• Improve our website and customer experience
• Comply with Florida state licensing and legal requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following trusted third-party services to operate our business:

• HouseCall Pro — our scheduling and customer management platform. Your booking and service data is stored securely in HouseCall Pro's system. View their privacy policy at housecallpro.com.
• Wisetack — our financing partner for HVAC installations. Financing applications are processed directly by Wisetack and subject to their privacy policy.
• Google Analytics — used to understand website traffic and improve user experience. No personally identifiable information is shared with Google Analytics.

4. Data Security

We take the security of your information seriously. All data transmitted through our website is encrypted via HTTPS. Our service management platform (HouseCall Pro) uses industry-standard security measures to protect your records.

We retain your service records for as long as necessary to fulfill warranty obligations, maintain maintenance history, and comply with applicable Florida law.

5. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of any marketing communications at any time

To exercise any of these rights, contact us at (954) 278-4004 or through our contact page.

6. Cookies

Our website uses minimal cookies — primarily for analytics and to remember your preferences. You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to use our website or contact us for services.

7. Children's Privacy

Our services are intended for adults and business owners. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Cool and Heat Air Conditioning
• 2021 SW 70th Ave, Suite B11, Davie, FL 33317
• Phone: (954) 278-4004
• Toll-Free: 1-800-997-1095
• Contact Form